New Apple support page addresses the issue of bent iPad Pros
New Apple support page addresses the issue of bent iPad Pros
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13 January, 2019, 21:15
Once a device is made, there is an allowance "for no more than 400 microns of deviation across the length of any side - less than the thickness of four sheets of paper" from ideal flatness.
These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations.
A famous bend-tester finds that Apple's new tablet can be easily snapped in two.
"The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use".
According to the page, the new iPad design and antenna lines may make "subtle deviations in flatness" more perceptible to the naked eye.
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A recent support document from Apple describes a manufacturing process that's apparently the cause of complaints that 2018 iPad Pro units sometimes arrive new from the store already slightly bent. After the plastic cools, the enclosure is finished with precision CNC machining operation. "These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use", Apple writes on the support page.
For those who believe their iPad is bent beyond the 400-micron specification, Apple invites you to contact Apple Support.
As Gizmodo previously reported, this issue was particularly irksome in context of the fact that the iPad Pro's new enclosure was touted as revolutionary for its thinness. The product specifications dictate that the flatness of finished models can not deviate more than 400 microns. These efforts by Apple have done little to quell the discontent of the company's customers, however, and Apple today released additional information about the iPad Pro's design in a further attempt to calm it's customers and re-assure prospective customers that the iPad Pro's design is durable.
If my inbox is anything to go by, there's one question about the new iPhone 6s that Apple hasn't answered satisfactorily - does it bend? But it is imperceptible during normal use - and I use this iPad every day. When the new iPad Pro was released late past year, there was no doubt it's a great device but the price was quite eye-watering.
Readers respond to Apple's five reasons why an iPad Pro can be your next computer. Interestingly, as the Verge notes, Apple doesn't include any images in the advisory about what "400 microns of deviation" looks like.
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