Thursday, 17 January, 2019

As of late afternoon, no CenturyLink ETA for restored Internet service

US investigating Century Link internet outage 911 failures Emergency services have been interrupted in several U.S. cities
Troy Mann | 29 December, 2018, 00:26

CenturyLink reported the disruption Thursday morning and later identified a "network element that was impacting customer services". Residents received emergency alerts on their smartphones with alternatives to 911 phone numbers.

Data from DownDetector.com, which highlights where the internet has gone down, showed an increase in down reports in Salt Lake City from about 1 to 10 a.m. Thursday morning.

According to a CenturyLink status page, the outage began at around 12pm ET on December 27, and work started on resolving the issue at around 7am ET today, although not all services have been restored just yet. The outage has continued into Friday, prompting FCC chairman Ajit Pai to issue a statement calling for an investigation into the company's response.

The sheriff's office also said it appeared that Bisbee and Benson's 911 systems were down as well. The company is working to resolve the problem, and service has been restored in some areas, such as MA.

The effect on people's ability to reach 911 emergency services is "completely unacceptable", he said.

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The outage only affected wireless 911 call, not landline calls.

The Idaho Statesman reports that the internet problems led to the temporary shutdown of phone services at the Idaho Department of Correction and the state's Department of Education.

CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the USA with the internet and other communications services, including phone and TV.

Residential customers have also tweeted some harsh words, mostly about the lack of updates and customer service from CenturyLink.

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