Saturday, 15 December, 2018

Fallout 76 customer information gets leaked by Bethesda support

Fallout Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info
Troy Mann | 08 December, 2018, 07:00

Once orders for the set began shipping to players, their outcry prompted Bethesda to respond with a token of apology: a $5 voucher for Fallout 76's in-game cosmetics store.

After the insane snafu with Fallout 76's collector's edition not having the correct bag, Bethesda was finally set to make everything right to its customers.

From the very moment the first gameplay details were given, Bethesda's Fallout 76 was a controversial game.

The issue was quickly patched, but Bethesda's reputation took further damage, and the fallout (sorry) might not be over, especially in Europe with its tight GPDR privacy rules. Still, inadvertent consequences followed as a result of Bethesda's compensation efforts.

Twitter users have been posting frequently on the platform sharing screenshots of their support ticket screen, which, instead of just containing their own complaints, now holds complaints from people around the world in the same position.

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While I noticed some of the improvements, like fewer issues with building and relocating my camp, I also noticed enemies acting more strangely, and even occasionally getting healed for seemingly no reason.

Equally, as this is simply a service issue and hotfix, Bethesda has warned that the game will not have any additional patch notes to share.

"Hi guys, we've resolved this issue". It's not clear whether credit-card data was compromised, although one poster noted that only "card type" - e.g., MasterCard, Visa, American Express and so on - was listed in the visible support tickets.

The hits keep on coming for Bethesda and its customers.

Bethesda reassured that "no full credit card numbers or passwords were disclosed" and that it plans to notify customers affected by the breath.

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