Thursday, 13 December, 2018

Google fixes global Home speaker and Chromecast outage

Google Home and Chromecast Down Due to Technical Issue Affecting Users Globally Mack Male Flickr
Troy Mann | 28 June, 2018, 18:41

Updated Google's entire Home infrastructure has suffered a serious outage, with millions of customers on Wednesday morning complaining that their smart devices have stopped working.

Earlier in the day, when reached for comment, a Google spokesperson sent Mashable the following statement: "We're aware of an issue affecting some Google Home and Chromecast users". According to a confirmation received by a spokesperson of Google to TechCrunch, "some" of its customers are experiencing issues, and they are now undergoing an investigation to resolve this problem.

The Made by Google Twitter account says that a fix will be rolling out automatically over the next six hours.

The issue affected Google Home and Google Home Mini - speakers that respond to voice commands - as well as Chromecast - a device that plugs into a television and allows people to watch video content.

Hey Stance, thanks for letting us know about it. I rebooted and reset. "Download Google Home app".

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In the case of Chromecast, users on the Chromecast Product Forum noticed the problem in the wee hours of the morning today - noting that Chromecast icon disappeared from streaming app like Netflix, HBO and YouTube.

Users on the west coast of America began alerting Google to the outages on Tuesday evening Pacific time.

Currently, there's no public interface showing problems for Google Home or Google Chromecast. "We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future".

Google is acknowledging the issue, confirming the problems to TechCrunch, but isn't getting specific at this stage.

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