Saturday, 18 August, 2018

Apple knew its computers were "defective", sold them anyway, suit alleges

Maricris Jose
		
            		      12:09 PM Maricris Jose 12:09 PM
Doris Mccormick | 14 May, 2018, 20:02

The plaintiffs request that this be made into a class action lawsuit, and that Apple be required to replace all the affected keyboards at no cost to users.

The lawsuit also cites a plaintiff by the name of Zixuan Rao who bought a 15-inch MacBook Pro, only to have problems with the "B" key a month later. After trying to fix his laptop on his own, Rao finally took it to the Apple Store, where he was told that he could use his warranty to have his computer repaired, however, it would take one week to get the job done. As stated in the complaint: "Although every MacBook comes with a one-year written warranty, Apple refuses to honor its obligations toward the warranty". According to the complainants, Apple did not alert them about this issue. MacBook users have even signed a petition urging the company to recall the devices that were released after late 2016.

Apple has yet to officially respond to the lawsuit and they have also to acknowledge what could be the reason behind the flaw. Photo: Apple It more evenly distributes the pressure from tapping on the keys.

Apple first featured the butterfly keyboard design with its 12-inch MacBook, launched in 2015.

The class action below begins with the Plaintiff's "Summary of the Action" which is presented below verbatim so as to not misinterpret their exact complaint. Whatever was tweaked by Apple did not seem to solve any of the issues as a Change.org petition calling for the recall of these defective Macbooks reached 17,000 signatures in just one week.

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Apple has its fair share of product malfunctions, but the reported problems with the keyboard for the MacBook Pro have landed the tech company in court.

In 2015 Apple introduced a new key switch mechanism that allowed it to produce a keyboard much thinner and with a smaller amount of travel.

The lawsuit claims despite awareness of the keyboard defect Apple has continued to use it on MacBook and MacBook Pro laptops. It targets MacBooks from 2015 or later and MacBook Pros from 2016 or later, all with the butterfly keyboard. Apple has not directly acknowledged the problem.

The lawsuit asks for both damages and refunds for anyone who has paid to replace their MacBook's keyboard. Among other remedies, they're asking that any participants of the suit are given compensation to cover any costs involved in fixing the notebooks, including the cost of purchasing a replacement.

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