Airline apologizes after dog dies while placed in overhead bin during flight
Airline apologizes after dog dies while placed in overhead bin during flight
Dog Dies On United Flight After Attendant 'Insists' It Be Stored In Overhead Bin
14 March, 2018, 10:09
"They assured the safety of the family's pet so wearily, the mother agreed".
"There was no sound as we landed and opened his kennel".
Following reports of the dog's death being published, the family came forward and revealed the dog was only a 10-month-old puppy called Kokito. Her daughter was also crying... "My heart broke with theirs as I realized he was gone", Lara said.
The woman initially placed the carrier under the seat in front of her, but the flight attendant told her she needed to put the bag, including the dog, in the overhead compartment for the entirety of the flight. "There was some back and forth before finally the flight attendant convinced her to move the carrier to the bin above".
"The owner seemed uncomfortable", Gremminger said.
But eventually, the pet owner complied with the flight attendant's orders.
Ms Gremminger said she "deeply regretted" not questioning the flight attendant, but "assumed there must be ventilation as surely the flight attendant wouldn't have instructed this otherwise".
After the flight, the woman was horrified to find the dog, which was reportedly not checked on during the flight, had died. "It was her job to understand the plane and it's rules/limitations".
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She said she was seated in the row directly behind the woman and was shocked at what was happening. "I can only imagine she felt stuck in her decision to comply"'. I am just broken right now.
Gremminger said that she stayed at the airport to offer her condolences and her account as a witness.
Passenger Maggie Gremminger, who said she witnessed the incident, tweeted about it on Monday night, saying she saw a flight attendant insist on placing the French bulldog named Papacito, who was inside a carrier, into the overhead bin, because the bag was blocking part of the aisle.
United, which is based in Chicago, said Tuesday that it is investigating the incident and talking to the flight attendant. They were confused at how that individual flight attendant could have done this, but did not seem to take any sides or blindly defend...
"There was some disconnect, but I don't know where that is".
It was a devastating incident for United Airlines, with Chris Ayres of The Times Online (via The Huffington Post) estimating that the bad publicity cost United Airlines a total of $180 million - 10 percent of its market cap.
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