Saturday, 23 June, 2018

Microsoft To Offer Refunds On Digital Xbox One And PC Games

Doris Mccormick | 13 April, 2017, 02:51

According to a post on the Xbox One subreddit, a program is in alpha testing right now for Xbox One Insiders that would allow "self-service refunds" for Xbox One and Windows 10 games and apps.

Microsoft's self-service refunds work much like returns do on PC game-download service Steam.

This applies to both Xbox and Windows 10 games, finally giving gamers a way to take back something that didn't live up to their expectations. Now with PlayStation 4 and Nintendo Switch there is no way to request a refund for games and apps that have been purchased digitally. Meanwhile, no other console manufacturer offers a comparable refund policy, with PlayStation owners suggesting that they can sometimes get individual software-purchase refunds if they call into a customer service hotline and complain.

"You've spoken; we've listened", reads an announcement on the Insider App. If you meet all the criteria, the refund will be instantaneous.

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When a game or app leaves you wanting more, we're here to help.

Microsoft offers a vague warning that the company "reserves the right to block access for users who abuse self-service refunds". The refund in question has to be made within 14 days of purchase and you have to have accumulated fewer than 2 hours of play time across all accounts. Moreover, you need to wait at least a day following the launch of a game or app before the refund feature becomes available. This is a similar method being adopted on Steam.

Basically, anyone can ask for a refund for purchases on Xbox One or Windows 10 by simply navigating to account.microsoft.com and signing in to their account.

The obvious exceptions include DLC and season passes. Games and apps are eligible for refunds within the first 14 days of purchase, and provided that less than two hours of playtime has elapsed across joint Windows 10 or Xbox One profiles. Microsoft also warns that refunds can be rejected if they believe a user is abusing the system, so you won't be getting free demos out of this.

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